U Haul overcharges

Complaint rating:
Posted by: anonymous, posted: 30 Aug 2009
  1. Companies
    1. U Haul
    2. in Rentals
    3. United States
    4. Michigan, Grand Rapids
I rented a pick up truck from U Haul, for supposedly $19.95 a day. When you add in the milage and other charges, it was over $80, then to top it off, they told me to lock the truck up when I returned it, which I did, then they hit me with a $60 charge for having locked the keys in the truck. When I complained to the manager, his excuse was that it was a new guy working the counter the day I rented the truck. You would think that they would have a spare set of keys for all their vehicles, or make it right if a customer followed incorrect instructions, but he wouldn't budge. I ended up paying $148 to rent a pick up for one day and a little over 100 miles, what a rip off!

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1 comments

  • meowsalot, posted: 17 Sep 2009

    Well I guess rental compagnies are just as bad in the states, as they are in Canada!!!

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