Steam Customer Support Sucks
Complaint rating:
Posted by:
anonymous, posted: 14 Sep 2009
- Companies
- Steam
- in Computer software
- United States
- California, Los Angeles
- http://www.steampowered.com/
I wanted to get a game they had on sale, but living overseas there was a problem with their automated system and my credit card. Y'know, the whole my IP vs. my credit card's registered address thing. Anywho, I'd had the problem before and it took forever to sort out. But I thought it had been fixed. Nope. So I had to start the whole lengthy process over again. By the time they flagged me as able to buy the game, the sale was over. So I asked customer service if they could fix that. They pretty flatly said no. I kept talking with them and the person told me there was absolutely nothing he could do. So I asked to speak with his manager. The manager bluntly replied that there was nothing he could do. So, apparently, they are unable to control their own computers. And because of a problem they knew existed, that I'd had before, and that I tried to resolve long before the sale ended, I was told to suck it up. I didn't buy the product.
The kicker? Well, after a loooong time of back and forth, I finally asked if there was any way that I could at least prevent the problem in the future. And they told me HOW TO CIRCUMVENT THEIR SECURITY. So that it would always register the credit card as ok. So no effort to make the customer happy whatsoever aside from an act which destroyed all of my faith in the security of my credit card.
The kicker? Well, after a loooong time of back and forth, I finally asked if there was any way that I could at least prevent the problem in the future. And they told me HOW TO CIRCUMVENT THEIR SECURITY. So that it would always register the credit card as ok. So no effort to make the customer happy whatsoever aside from an act which destroyed all of my faith in the security of my credit card.
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1 comments
Steam seem to have their priorities wrong. I, well I say, recently purchased Audiosurf from them (good game) and because I could not remember my old login details, set up a new account. This worked brilliantly for Audiosurf. However when I happened across my copy of Half-Life 2 and re-installed it, I found that I could no longer play the game. I eventually found my previous login details and proceeded to play. I then tried to play Audiosurf... Whoop-Dee-Doo. Guess what? No joy. I contacted Steam about this and they told me that "Games are not transferrable between accounts without a copy of a receipt of purchase valid within x months of purchase". Now I, a confirmed geek / paranoidian (Use it - means person/group who is/are paranoid) contacted Steam and asked them if I could amalgamate my accounts into one happy-go-lucky win for all. Steam want to make it hard for me to access an account that I didn't even realise that I was paying for at the time...